Here at Cartridges Galore Video Games, we thoroughly clean and test all of our inventory. From games to controllers and consoles! If there is a defective or non-working product, for any reason, it may be exchanged for an identical item within 14 days of you receiving the item. In the event that we do not have an identical product, we will issue store credit to your account with us. Due to the nature of the retro and used video games market, we do not offer cash refunds.
If you have any issues with a product, please Contact Us with your order number and details about the product you would like to return. We will respond as quickly as possible.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We generally ship within 1-3 days of being ordered. If there are any delays, we will contact you ASAP.